Consumer complaints about products they buy fall under two categories. The first category is a consumer is dissatisfied with the purchase and wants to return for no specific reason The customer posts a fictitious reason. The company does not want to antagonize a customer and refunds the money back with no questions asked. The second category of consumer dissatisfaction deals with product issues, which appear to be genuine. In most cases the company is sweeping consumer complaints under the rug, Acorn Stairways complaints largely belong to a third category. They either are sponsored complaints or just trolled by professional trollers. Disruption and upsetting potential customers is the name of the game trollers are interested in.
Acorn Stairlifts is a well-known company the world over for manufacturing and installing quality stairlifts. They have devised a unique strategy of handling Acorn Stairlift complaints. By focusing on their core strength of quality workmanship by the nearly 400 people, working in their three plants in England the product offerings carries a guarantee to be free from any kind of defect. They have instituted almost 30 checks and balances during the production process and a further 38 checks during installation. They know their product and having installed over 400,000 units in two decades speaks volumes for their adherence to safety and quality.
Negating any furor raised in Acorn Stairlift complaints forums online the company is able to stem untoward incidents. There have been genuine complaints pertaining to customer issues that are addressed promptly resulting in over 91% of customers expressing deep satisfaction. This approach allows Acorn Stairlift unchallenged industry leader status and other manufacturers benchmark their strategies on such proven methodologies. True it is old school but in association with modern production technologies and big data analysis, the problems arising out of new world technology and attitudes are kept under control.