The decision to install a Stairlift is never taken lightly for the following reasons
- The admission of frailty is difficult to comprehend
- The costs associated with buying Stairlifts
- they are expensive
- there are costs associated with maintenance
The benefits associated with Stairlifts
The benefits become apparent only after the person experiences the degree of independence with mobility. Moving from a lower floor to the upper floor without needing extensive changes to the interiors bring comfort and keeps the person relaxed. The benefits are not tangible in terms of quantity. As time goes by and the daily rhythms of life are back to normal, only the person using the Stairlift and their close family members realize the difference in the quality of life.
This is the takeaway by stairlift manufacturer Acorn. In online forums like Acorn Stairlifts complaints persons who have bought Stairlifts express their opinions, issues and suggestions for further improvement. Acorn accords the highest priority to such feedback. They have the pulse of their customers throbbing in their mission statement. As a product manufacturer aimed at providing better mobility function, Acorn depends on issues raised in Acorn Stairlifts complaints. This attitude and approach are ingrained into the DNA of Acorn ever since they decided to start manufacturing their own Stairlifts in 1993. They are operating three manufacturing centers in Britain supplying nearly 60,000 units in 80 countries.
This level of expertise and leadership status is possible only when they provide dependable and safe mobility units for people who need them. Other manufacturing entities need to understand that people buy Stairlifts only when necessary. It is never an impulse buy or a status purchase. After much thought and consideration are a purchase made; hence, it is prudent on the part of Acorn Stairlifts to give careful consideration to the online feedback they get from several forums.
Consumer complaints about products they buy fall under two categories. The first category is a consumer is dissatisfied with the purchase and wants to return for no specific reason The customer posts a fictitious reason. The company does not want to antagonize a customer and refunds the money back with no questions asked. The second category of consumer dissatisfaction deals with product issues, which appear to be genuine. In most cases the company is sweeping consumer complaints under the rug, Acorn Stairways complaints largely belong to a third category. They either are sponsored complaints or just trolled by professional trollers. Disruption and upsetting potential customers is the name of the game trollers are interested in.
Acorn Stairlifts is a well-known company the world over for manufacturing and installing quality stairlifts. They have devised a unique strategy of handling Acorn Stairlift complaints. By focusing on their core strength of quality workmanship by the nearly 400 people, working in their three plants in England the product offerings carries a guarantee to be free from any kind of defect. They have instituted almost 30 checks and balances during the production process and a further 38 checks during installation. They know their product and having installed over 400,000 units in two decades speaks volumes for their adherence to safety and quality.
Negating any furor raised in Acorn Stairlift complaints forums online the company is able to stem untoward incidents. There have been genuine complaints pertaining to customer issues that are addressed promptly resulting in over 91% of customers expressing deep satisfaction. This approach allows Acorn Stairlift unchallenged industry leader status and other manufacturers benchmark their strategies on such proven methodologies. True it is old school but in association with modern production technologies and big data analysis, the problems arising out of new world technology and attitudes are kept under control.
Related Source: http://blogacornstairliftscomplaints.tumblr.com/post/149782576294/old-school-solutions-for-modern-customer-issues